monitor

Monitor network, devices, and applications from anywhere, using PC, iPhone, or PDA.

1 System Dashboard
View real-time system, device, and application statuses.

2 Watch List
Monitor by group, location, or organization.

3 Alerts
Configure exceptions to notify recipients by email, or text message.

assist

Provide online assistance with chat, web meeting, and desktop sharing.

1 Technician Console
Manage technicians and trouble ticketing.

2 Chat, File Transfer, Desktop Sharing
Provide online assistance via online Chat, File Transfer, and Desktop Sharing.

3 Reports, Statistics, Knowledge Base
Analyze and improve support efficiencies. Collect and review customer feedbacks and comments. Create case notes and expedite support via knowledge database.

deliver

Deliver remote system management and online technical support as a service.

1 Place customized support link on your portal.

2 Manage support sessions and technicians.

3 Assist customers with live Chat, Dashboard, and Desktop Sharing.

4 Increase support efficiencies and customer satisfactions via knowledge database, user rankings and customer feedbacks.